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Acquire, Captivate & Retain Customers with Automated Mobile Customer Engagement Platform

Privacy Policy

The Perfect Rewards & Customer Engagement Program for Shopping Malls, Retailers.

Please Read Carefully


“Gofindo “ - represents a network of Partners that are interested in providing relevant offers and services from Customers ( Merchants ) and for Consumers (Subscribers) who are interested in receiving these offers and services . To ensure that the offers and services are relevant we may solicit information from the customers time to time. This is solely for the purpose of making the program more meaningful. We are committed to protecting the privacy of our Customers / Subscribers and their transactions. This section explains how we protect and use your information in safe, secure and responsible manner because we value your privacy.

This document includes information about:
Protection and Security of information a priority
Collecting information
Managing information
Ensuring Information accuracy
Honouring your preferences

Protection of customer data is our priority and safeguards your data by:
Setting policies and procedures for carefully handling your information
Limiting access to sensitive information
Protecting against unauthorised access to Customer / Subscribers data
Authentication and virus detection technology
Requiring service providers to comply with privacy laws
Information collected
We collect and use various types of information to service your accounts, save your time and money, better respond to your needs, and manage risk. Customer information shall be collected under the following categories

Personally Identifiable Information or (PII):
PII refers to any information that can be used to identify you as an individual in any way. Enrolment in the Gofindo Customer Engagement Program is contingent upon your agreeing to the terms of service and providing basic registration information, including: first and last name, email address, date of birth, gender, zip code, contact number, lifestyle information and country. Customers will need to provide basic personal identification information, wherever required, to avail of all the benefits associated with the program. This may include demographic and work details. Among other things this will include details on first, middle and last name, date of birth, gender, marital status, and number of dependents, residence address, office address, mailing address & email id.

Profiling Information:
Apart from the above we shall also solicit and collect from the customers, time to time details on their preferences, subscription to particular news segments or offers and other promotional activities we do. The decision to participate in such activities is at the sole discretion of the customer.

Transaction history within the program:
Gofindo is capable of and will collect information on transactions linked to the Gofindo account and required for processing of Gofindo Points, credits and debits to customer's accounts. By definition this shall include all transactions on the Website, at Gofindo
Partners, all promotional campaigns through emails, SMS or any other communication channel, at any other participating affiliates, subsidiary, program partners, surveys and more.

All the above information is collected for:
Better servicing of the customers and preparing quarterly statements for account maintenance.

Making the offerings more relevant to the customers and as desired by them ensuring no spam mails go through.

Keeping track of point transactions, for help in case of any disputes; processing your Gofindo Rewards orders; dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes; marketing our and our partners products and services; carrying out any activity in connection with a legal, governmental or regulatory requirement or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;

To effectively administer and fulfil our obligations under any agreement we may have with you;

To seek your feedback or to contact you in relation to the services offered on the our website; registering your details and allocating or offering you rewards, discounts or other benefits as part of the program

You hereby expressly agree to share personally identifiable information for the above purposes. In the event, you do not wish that your personally identifiable information be used for the above mentioned purposes; we will not be in a position to provide you any products or services. In the event you wish to withdraw consent for use of your personally identifiable information please contact us at contact@gofindo.com In such event, we will not be in a position to provide you any products or services from the date you withdraw your consent.

To collect the above information we shall use channels such as physical forms, contact centre, website cookies etc. emails, promotional offers, surveys, sweepstakes and mailers. Participation in some of these channels is optional but you may be required to provide your personal identification information in order to participate. We are not liable to verify the authenticity or accuracy of any information we collect from you.

From time to time we shall ask the customers to update their contact & personal information with the program on our authorised website / Mobile Apps, contact centre or any other approved channels. This is to help keep you updated on any program changes and enhancements. We shall not be liable for any failure to notify you of program changes if you fail to update such information in a timely manner. Gofindo does not solicit or ask for any confidential information like website passwords and any such communication appearing to come from Gofindo should not be replied back with any confidential information.

We do not provide or share information collected, with any companies other than our group companies or business partners, to market their products. Even when we do so, these companies shall be bound by a non-disclosure agreement to strictly maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorisation.

In some situations, however, we are required to or we may provide all information we collect about you to third parties outside our group companies, as permitted by law, such as, with your consent:
To respond to judicial process, or
To consumer reporting agencies; or
In connection with a proposed or actual sale, merger, or transfer of all or portion of business; or
To protect against fraud, money laundering or other risks.
Some of the data may have to be provided to third party services for the sole purpose of implementing marketing services on behalf of Gofindo and for providing customer support services like sending statements.

Information Storage

All information shall be stored in a separate server placed in our approved premises.

We may occasionally share our information with trusted third party data processors to organise, process, clean & analyse our data to help us better understand the trends and segments within our customer base. We shall use this information solely with the purpose of enhancing the value of the program for the customer base and to better tailor our offers to suit your specific interests. All such third parties shall be bound by a non-disclosure agreement to maintain the confidentiality of the information shared and will not share the personal information any further or for purposes beyond our specific authorisation.

We intend to share data with our sponsors & advertisers in aggregate form, but we will ensure that the program is designed to make sure you are not identified personally to advertisers unless you make the choice to share your personal identification information directly with them. Hence, the advertisers shall be made aware of the segments and trends in the database and can then route their customised messages through our channels. Occasionally, you may want to avail of services or offers that, by the very terms, will require us to forward information to the advertiser or partner so that they can provide the service to you. In such instance you will be governed by the privacy policies of such advertiser or partner with whom you share information. Please ensure to read the privacy policies of such advertiser or partner prior to disclosing any information.

We offer you the choice to participate in offers from our partners. It is your decision whether or not to share your personally identifiable information with them. We recommend you to carefully read privacy policy of our partners before divulging your personally identifiable information, as we will not be held liable for the information practices of third-parties. Customers may receive promotional offers and campaign details by email among other means. If you have opted to receive promotional offers there will be unsubscribe options with all such category of offers and customers can choose to unsubscribe from such offers at any time by following the mentioned procedures.

If you have any comments or questions about our privacy policy please contact us at contact@gofindo.com

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