Mobile apps are a must have for retail stores that hope to keep their current customers happy, as well as attract new customers. Many consumers shop, find deals, and even base where they will shop at a brick and mortar store on the mobile app of a store. Thus, for business owners, a mobile app is something that they simply cannot do without.
Business owners face many obstacles when it comes to attracting and keeping their customer loyalty. The number of choices as to where a consumer can shop are numerous. Competitive pricing is at an all-time high, with the number of promotions and discounts these stores offer, a consumer’s eye is almost immediately drawn to every direction. This big obstacle makes maintaining brand loyalty among in-store shoppers and web users scarce.
The problem for business owners is that they must attract users to this mobile app. Remember, a happy customer becomes a loyal customer, and a loyal customer who buys repeatedly from a business can become an invaluable brand ambassador! The good news is that business owners can turn to Gofindo, which addresses the challenges that these business owners are having in that it is a mobile engagement platform. With this being said, here are 5 ways in which you can retain customers and build your loyal customer through your mobile app!
Reward Loyal Customers
Mobile apps are an amazing way to create rewarding experiences for your customers. Giving customers a method to use your mobile app will enable continuous use! Gaining special benefits such as accessing a new collection, discounts on purchase or a coupon for your services are all ways to get customers to use your app on a repeated basis resulting in constant engagement.
Keep the App Updated
Always ensure that the app is up to date with anything that is going to keep people wanting to use your Mobile App. While people may download your app initially because they saw an advertisement for this or upon the referral of a friend, you must keep your app updated to make customers want to come back. Release regular content, offers and promotions that will compel them to check in with the app frequently.
Be sure that you have support available 24/7. Do not limit the times in which customers can interact with the business, especially on your mobile app. This is not only going to help with customer engagement, but it can be a great way to enhance your customer loyalty, further increasing customer retention.
Related Article: Loyalty Rewards Apps for Small Business
Create Enthusiasm Among Users
Have an app that encourages customer to be enthusiastic about using it! For example, offer a discount or reward for spreading the word on social media that they are using your app or when they invite friends to download the app as well. The more you do this, the more excitement you build around your product or service, and this will increase the number of users.
Geolocators are a Must
Geolocators will help to let customers know they are near your store, and often helps retail stores. These are great for time sensitive and location sensitive offers. For example: If you are offering a special lunch time discount, your customers can be notified of this time sensitive offer.
It has been shown to be a great strategy that helps a business to bond with a customer and create customer loyalty.
Remember, in today’s time, mobile apps are a dominating force. They can make your business flourish even more so when they are used properly.
Gofindo can help you build great loyalty programs and connect with customers on mobile platforms. Our app platform can automatically update contact information, send automated promotional offers and deals to customers, automate mobile marketing, and engage customers to keep them interested and provide feedback. So don’t hesitate to contact us today if you have any questions or want to develop an app for your business.
Got questions about gofindo.com? Feel free to call: 647-875-8474 or send an email: firstname.lastname@example.org. Like, share and leave a comment below if you have enjoyed reading this blog!